Shipping and returns

Shipment of your package

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Packages are dispatched via Colissimo with tracking and drop-off without signature. Packages can also be shipped via Colissimo with tracking and drop-off without signature for an additional fee. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include preparation and packaging costs as well as postage costs. The preparation fee is fixed, while the shipping fee varies according to the total weight of the package. We recommend that you combine all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken with fragile objects.

Boxes are appropriately sized and your items are always properly protected.

Return of your package

Free return within France for 30 days.

Free return outside mainland France for 10 days.

To do this, simply generate your return label directly from your Colissimo customer account.

Contact us at the following address in case of difficulty:

contact@sophiedeh.com 

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